Basic packaging guide for online sales: the importance of unboxing

Uploaded on 25 July 2023
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In the digital age, online sales have become an essential part of today's commerce. To ensure a memorable shopping experience, it is crucial to pay attention to the packaging used in shipments.

In this guide we will explore the key features of packaging for online sales and highlight the importance of unboxing, that exciting moment when the customer opens your package and discovers its contents for the first time.

  • Unboxing experience

The unboxing moment is a unique opportunity to create a memorable experience. Design the packaging so that the opening process is surprising. Add interactive elements such as opening ribbons, thank you messages or even small additional gifts. This will generate an emotional connection with the customer and increase their satisfaction and loyalty to your brand.

A positive unboxing experience not only directly impacts customer satisfaction, but can also have a positive effect on your brand image. When customers enjoy the unboxing process, they are more likely to share their experience on social media, creating user-generated content that can reach a wide audience. This not only increases your brand's visibility, but also builds trust and credibility, as recommendations from other users have a big impact on purchasing decisions.

A packaging designed for a shoe brand, thinking about offering a great unboxing experience, would be one that combines surprising elements and careful details to captivate customers from the moment they receive their order. Imagine a packaging with an elegant and attractive design, where vibrant colors reflect your brand identity and capture the attention of your customers. Upon opening, your customers would be greeted by layers of soft, delicate tissue paper that wrap and protect their new shoes, creating a sense of exclusivity. In addition, you could include a personalized card with a thank you message and care recommendations, adding a personalized touch that strengthens the emotional connection to your brand.

  • Safe and resistant design

Product safety and security are paramount in shipping. Strong packaging is essential to protect products during transportation. Using materials such as corrugated cardboard provides excellent durability and impact resistance. When packaging does not offer a safe and sturdy design, the user experience can be negatively affected. Products can be damaged in transit, leading to frustration and disappointment for customers when they receive an item in poor condition. In addition, lack of adequate protection can affect product presentation, diminishing its perceived value and creating a negative brand impression.

  • Easy and convenient opening experience

When it comes to packaging for online sales, it is important to consider the customer's comfort when opening the package. Design the packaging so that it is easy to open and unpack the products. Consider using solutions such as adhesive tapes with easy-to-remove tabs or ''pull-to-open'' opening systems. This will not only improve the customer experience, but also reduce the possibility of damaging the contents.

  • Attractive and personalized presentation

Packaging should capture the customer's attention and stand out from the competition. Consider adding design elements such as your brand logo, vibrant corporate colors and eye-catching graphics. Personalizing the packaging with the customer's name or special messages can create an emotional connection and strengthen the relationship with the brand.

  • Clear Information

Packaging should provide useful information to the customer. Include labels with handling instructions, product care and contact details in case of questions or problems. In addition, you can add information about the sustainability of the packaging, highlighting that you use recyclable materials and providing guidelines on how to recycle or reuse the packaging. This demonstrates a commitment to environmental stewardship and strengthens your brand's image among conscious consumers.


At Grupak, we are experts in manufacturing high-quality, customized corrugated cardboard packaging for online sales.

If you are looking for packaging that stands out, protects and provides a memorable unboxing experience, don't hesitate to contact us!

We will be happy to help you design the perfect packaging for your products and enhance your online sales strategy.

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